Refund & Return Policy

Last updated: 18/01/2026

Thank you for shopping at Carways.shop. We value customer satisfaction and aim to provide a fair and transparent refund and return process. Please read this policy carefully.

1. Eligibility for Returns

Returns or replacements are accepted only under the following conditions:

  • The product received is damaged, defective, or incorrect

  • The issue is reported within 48 hours of delivery

  • The product is unused and in its original packaging

  • An unboxing video or clear photos may be required as proof

Requests that do not meet these conditions may not be approved.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, mishandling, or improper installation

  • Items returned without original packaging or accessories

  • Issues reported after 48 hours of delivery

  • Products marked as non-returnable on the product page

3. Refund Process

Once your return request is approved:

  • Refunds will be processed to the original payment method

  • Refunds are typically completed within 5–7 business days after approval

  • Shipping charges and COD fees (if applicable) are non-refundable

4. Replacement Policy

  • In cases of damaged or defective products, we may offer a replacement instead of a refund, subject to product availability.

  • Replacement delivery timelines may vary based on location and stock.

5. Order Cancellation

  • Orders can be cancelled before dispatch only.

  • Once an order has been shipped, cancellations are not accepted.

6. Contact Information

For any questions regarding refunds or returns, please contact us:

Trade Name: Carways.shop
Owner Name: Vaviya Tarun Jinabhai
Email: carwaysshop@gmail.com
Phone: 9512728671
Address: A/403, Anandi Villa, Near Anna Pada, Jivdani Mandir Road, Virar East, Palghar, Maharashtra – 401305, India